Holographic Weapon Sights Parts and Repair

Before Returning an HWS for Repair

Before sending your product for repair, please review these sections of the website to see if you can resolve the issue:

Holographic Weapon Sights Troubleshooting
Holographic Weapon Sights FAQ
Holographic Weapon Sights Product Manuals
Holographic Weapon Sights Instructional Videos

Return an HWS for Repair

After reviewing the sections of the website listed above to ensure factory repair is needed, follow these steps:

  1. Complete and electronically submit the Return Authorization Request Form.
  2. Wait for a response from the EOTech Repair & Service Department. You will receive a reply via email within 1 business day (and usually the same day). This message will provide:
    • Your Return Authorization number (RA#)
    • A quote on any cost (if applicable)
    • Estimated turnaround time for repair
    • Shipping and payment instructions

Do not ship any product without an RA#. Make sure this number is visible on the outside of the box.

Returns must be sent postage-paid to the repair facility. EOTech is not responsible for improper postage or missing or damaged merchandise during shipping. EOTech will cover return freight charges after the repair.

Order a Factory Replacement Part for Repair

Some replacement parts for regular service and maintenance of EOTech HWS sights are installable by the user:

  • Battery caps, battery cap post, battery cap repair kit
  • Battery compartments
  • Protective hoods, hood mounting hardware
  • Hard case

All other parts require the return of the product for authorized factory service.

The parts listed above are available from the following EOTech-authorized distributors.


EOTECH Gear Store
Web: www.eotechgear.com

Primary Arms
Phone: 713-344-9600
Web: www.primaryarms.com

Lonestar Products and Equipment
Phone: 866-670-7951
Web: www.lonestarpse.com

Optics Planet
Phone: 800-504-5897
Web: www.opticsplanet.com


Gravel Agency
Phone: 866-662-4869 (Canada Only)
Address: 5175 John-Molson, Quebec, QC, G1X 3X4, Canada
Web: https://store.gravelagency.com/eotechparts