Thermal Vision Devices Repair

Before Returning a Thermal Vision Device for Repair

Before sending your product for repair, please review the instruction manual to see if you can resolve the issue:

Thermal Vision Devices Product Manuals

Return a Thermal Vision Device for Repair

After reviewing the sections of the website listed above to ensure factory repair is needed, follow these steps:

  1. Complete and electronically submit the Return Authorization Request Form.
  2. Wait for a response from the EOTech Repair & Service Department. You will receive a reply via email within 1 business day (and usually the same day). This message will provide:
    • Your Return Authorization number (RA#)
    • A quote on any cost (if applicable)
    • Estimated turnaround time for repair
    • Shipping and payment instructions (pay close attention to the address as all products are not repaired at the same service center)

Do not ship any product without an RA#. Make sure this number is visible on the outside of the box.

Returns must be sent postage-paid to the repair facility. EOTech is not responsible for improper postage or missing or damaged merchandise during shipping. EOTech will cover return freight charges after the repair.